FAQ's

Welcome to our FAQ, we are so happy to have you here.

We have tried to answer the most common questions on this page.

Shipping & Returns

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How do I track my order?

You'll receive a tracking number via email once your order ships.

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My package says delivered, but I didn’t receive it.

Sometimes tracking information can be incorrect, and packages are marked as delivered before they actually arrive. Your package will most likely be delivered within a few days, but it’s great to check with your neighbors and/or shipping carrier for more information in the meantime! If you do not receive your order in a couple of days, please contact our Customer Support team within 14 days of the last tracking update, with your order number and tracking information.

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What should I do if I receive a damaged or defective item?

Contact us within 30 days for assistance.

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Can I change my shipping address after placing an order?

Sorry, address changes aren't possible after ordering.

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How much time is needed for my order to arrive?

The average delivery time for our products varies based on location, typically ranging from 2-5 days for US and 2-3 weeks Worldwide, depending on location.

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Do you offer international shipping?

Yes, to select countries. Rates and times vary. Check our Shipping Policy.

Orders

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How do I place an order?

Select items, proceed to checkout, and complete payment.

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Can I modify or cancel my order after it has been placed?

Contact us ASAP. Changes aren't possible once shipped.

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What payment methods do you accept?

We accept major credit/debit cards, PayPal, and other secure methods.

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Is my personal information secure when I make a purchase?

Yes, we use SSL encryption. Your data is safe.

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How do I check the status of my order?

Log in to your account or use the tracking number from your email.

Products

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What are the features and specifications of your products?

Find detailed info on each product page.

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What warranty do you offer on your products?

Enjoy peace of mind with our 120-day money-back guarantee if the device proves ineffective.

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How do I contact customer support for product-related inquiries?

Contact us via emailsupport@upphero.comor live chat during business hours. We're here to help.

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Do you offer customer support for product inquiries?

Absolutely! Our knowledgeable customer support team is available to assist you with any product-related questions or concerns. Contact us via email or live chat during business hours for prompt assistance.

Didn’t find your answer?