FAQ's
Welcome to our FAQ, we are so happy to have you here.
We have tried to answer the most common questions on this page.
Shipping & Returns
How do I track my order?
How do I track my order?
You'll receive a tracking number via email once your order ships.
My package says delivered, but I didn’t receive it.
My package says delivered, but I didn’t receive it.
Sometimes tracking information can be incorrect, and packages are marked as delivered before they actually arrive. Your package will most likely be delivered within a few days, but it’s great to check with your neighbors and/or shipping carrier for more information in the meantime! If you do not receive your order in a couple of days, please contact our Customer Support team within 14 days of the last tracking update, with your order number and tracking information.
What should I do if I receive a damaged or defective item?
What should I do if I receive a damaged or defective item?
Contact us within 30 days for assistance.
Can I change my shipping address after placing an order?
Can I change my shipping address after placing an order?
Sorry, address changes aren't possible after ordering.
How much time is needed for my order to arrive?
How much time is needed for my order to arrive?
The average delivery time for our products varies based on location, typically ranging from 2-5 days for US and 2-3 weeks Worldwide, depending on location.
Do you offer international shipping?
Do you offer international shipping?
Yes, to select countries. Rates and times vary. Check our Shipping Policy.
Orders
How do I place an order?
How do I place an order?
Select items, proceed to checkout, and complete payment.
Can I modify or cancel my order after it has been placed?
Can I modify or cancel my order after it has been placed?
Contact us ASAP. Changes aren't possible once shipped.
What payment methods do you accept?
What payment methods do you accept?
We accept major credit/debit cards, PayPal, and other secure methods.
Is my personal information secure when I make a purchase?
Is my personal information secure when I make a purchase?
Yes, we use SSL encryption. Your data is safe.
How do I check the status of my order?
How do I check the status of my order?
Log in to your account or use the tracking number from your email.
Products
What are the features and specifications of your products?
What are the features and specifications of your products?
Find detailed info on each product page.
What warranty do you offer on your products?
What warranty do you offer on your products?
Enjoy peace of mind with our 90 day money-back guarantee if the device proves ineffective.
How do I contact customer support for product-related inquiries?
How do I contact customer support for product-related inquiries?
Contact us via email contact@upphero.com or live chat during business hours. We're here to help.
Do you offer customer support for product inquiries?
Do you offer customer support for product inquiries?
Absolutely! Our knowledgeable customer support team is available to assist you with any product-related questions or concerns. Contact us via email or live chat during business hours for prompt assistance.